Frequently Asked Questions

Yes, all our vehicles are air-conditioned. However, on ghat roads, in mountainous areas, hilly terrain, or when the vehicle is stationary, the air conditioning system in the vehicle will not be operated to prevent engine overload or overheating.

Yes, the cost includes sightseeing. However, there will be a predefined kilometer limit. If the actual vehicle usage exceeds this limit — either due to additional sightseeing, detours, or extended travel — extra charges will apply based on the per-kilometer rate.

You will receive the driver and vehicle details by 7:00 PM on the day before your trip. In case of operational adjustments, details may be shared slightly earlier or later, but always well in advance of your scheduled pick-up.

Yes, our drivers can manage with basic English and will be fluent in Tamil. However, we cannot guarantee proficiency in other languages.

No, we do not charge beyond the quoted amount.

Additional charges apply only in specific cases, such as:
• Exceeding the allotted distance — extra kilometre charges.
• Driver’s food are not provided — food allowance charged.
• Travel to destinations not listed in the booking — extra tolls and parking.
• Visits to hill stations not included in the booking — hill charges.
• Interstate travel not mentioned in the booking — interstate permit and tax.

Any applicable charges will be communicated clearly before they are applied.

All our quotations are inclusive of 5% GST. However, any additional charges such as driver’s food or extra kilometres will also attract 5% GST.

No, if an e-pass is required for destinations like Ooty, Kodaikanal, or others, our team will handle the process. We ensure all travel passes are arranged in advance for a hassle-free journey.

Yes, you can travel to any location within or around the chosen destination. However, vehicle packages come with a specific distance limit. Exceeding it will incur additional kilometre charges as per policy.

Yes, you can extend the trip by informing us at least one day before the end date. We will check vehicle availability and accommodate your request if possible. Additional rent and night halt charges will apply.

If your trip includes accommodation arranged by us, we will try to extend the same hotel stay. If unavailable, we will arrange nearby options. The extra accommodation cost will be added to the final bill.

If you cancel the trip after it has begun, a partial discount may be offered if more than one day remains in the itinerary. The applicable amount will be informed during cancellation.

Please note: accommodation charges are non-refundable if included in the trip.

Yes, you can change the vehicle after booking, until a vehicle has been assigned for your trip. We will check availability of the requested vehicle and share the revised cost for approval.

If the number of passengers decreases, you may opt for a smaller vehicle; if it increases, you can choose a larger one. You may also select a bigger vehicle at any time for added comfort.

It may increase. The total distance travelled may increase depending on actual usage during the trip. This can happen in situations such as:

• If the hotel location is farther from the main destination or sightseeing points
• If guests wish to visit the same tourist spot more than once
• If there are route changes or detours requested by guests, or imposed by the police or local authorities
• If the vehicle is used additionally for searching or visiting shops, stores, restaurants, or other places not included in the original plan

Any additional kilometres beyond the allocated limit will be charged as per the applicable extra kilometre rate.